Help Center & FAQ
Welcome to our Help Center! We're here to provide you with comprehensive information to make your shopping experience seamless. Below, you'll find answers to common questions. If you need further assistance, don't hesitate to reach out via our Contact Page.
Ordering & Products:
How do I place an order? To place an order, simply browse our website, select your desired items, add them to your cart, and proceed to checkout.
Do you offer international shipping? Yes, we offer international shipping. Shipping costs are calculated at checkout, and delivery times vary based on location.
- Can I track my order? Absolutely! Once your order is shipped, you'll automatically receive a tracking number via email.
Returns & Exchanges:
What is your return policy? We offer a 90-day return policy. Items must be unused/unworn and in their original packaging.
How can I initiate an exchange or return? To start an exchange or return, please visit https://theorywear.loopreturns.com. We can help you with any issues or questions you might have via our Contact Page.
Shipping & Delivery:
What are the shipping fees? Domestic orders over $200 enjoy free shipping, while other U.S. orders have a flat fee of $8.95. International shipping costs are calculated at checkout.
How long does my order take to ship? It can take up to 30 days to ship your order, but usually it's much sooner. Shipping times vary (see below).
- How long does shipping take? Estimated delivery times are 5-8 days for domestic orders and 8-14 days for international orders.
Sustainability & Packaging:
What sustainability practices do you follow? We prioritize sustainability with biodegradable polybags and collaborate with partners who share our zero-waste and eco-friendly values.
Are your products eco-friendly? Our commitment to sustainability is evident in our use of biodegradable packaging and our efforts to employ sustainable production practices.
We hope this comprehensive FAQ section has answered your questions. If you need further assistance, don't hesitate to contact us. Your satisfaction is our priority, and we're here to make your shopping experience exceptional.